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emma original mattress review

Emma Mattress Review

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This Emma mattress review is done on Emma’s signature mattress. The Emma Original grabbed our attention as word got around this could be the best mattress in the UK. Please note this review is done on their most popular model the Original if you are looking for a hybrid take a scroll to our Emma Hybrid mattress review.

With Emma continuously growing and having sold a whopping 700,000 mattresses in just 5 years, they must be doing something right. Of course, we jumped at the opportunity to see if it lives up to the hype.

Let’s dive right into the Emma mattress review (SUMMARY AT THE END)

Emma Mattress Construction 

The Emma mattress has 3 distinct foam layers; top airgocell® layer, memory foam layer and a base HRX polyfoam layer. All of these foam layers have their own unique function, but how well do they work in harmony?

We will start off by mentioning that the mattress is proudly made right here in the UK that comply with strict testing to ensure they meet the highest of quality standards. Additionally, the Emma mattress complies with BS 7177 regulation, this means it is fire retardant and this is common throughout all mattresses available in the UK. 

emma original layers
Emma Mattress Layer Construction
(Image credit: Emma)

Emma Testing Facility

Emma mattress performance
Emma Mattress Performance Testing
(Image credit: Emma)

Not only does Emma use humans to test their mattresses but also high tech machines at their testing facility. This machine is testing motion isolation. Where pressure is exerted onto an area of the mattress and if only that area sinks and the rest of the mattress remains still then the mattress has great motion isolation properties.

Emma mattress durability
Emma Mattress Durability Testing
(Image credit: Emma)

The durability test uses heavy barrels that are continuously rolled along the mattress in order to simulate years of use.

Emma is an excellent example of a bed-in-a-box brand that is always testing their ideas and pushing boundaries to ensure only a great mattress leaves their facilities.

Emma Mattress Cover 

The top cover and side cover is made of 100% polyester. Polyester is very durable and hydrophobic which means it dries very quickly. Emma has used hollow polyester fibres which regulates humidity very effectively. The grey underside is made of 87% polyester and 13% polypropylene which makes it extra resistant to abrasion. The 3d-mesh texture supports air circulation has non slip properties

The Emma mattress cover includes 4 handles, many of the mattresses we have reviewed don’t have handles for easy manoeuvring so this is a plus. A mattress with handles gives it a thumbs up from us when it comes to practicality.

The cover is also removable and machine washable at 40 degrees Celsius, which is also not too common in the UK online mattress industry. We would however still always recommend a mattress protector that way you protect your mattress, in the long run, the Emma mattress protector is a graet place to start.

cover emma original
Hydrophobic Cover
(Image credit: Emma)

Emma Mattress Foam Layers 

1. Top Comfort Layer (3cm)     

The comfort layer is built from Emma’s own trademarked Airgocell® foam. In simple terms, it’s foam with more air pores than your traditional polyurethane foam which works to reduce heat throughout the night.

Additionally, this layer has quick pressure responsiveness to conform to your body’s movements. The intent behind the foam structure is to give you a cool, soft cloud-like feeling. Yet still allowing the other two layers to provide support and pressure relief. 

emma mattress review - top layer
Cooling Airgocell® Foam
(Image credit: Emma)

2. Middle Memory Foam Layer (2cm)   

Unlike the top layer, this intermediate layer has slow responsiveness. This distributes the pressure equally to contour your body. This visco-elastic memory foam layer purpose is to provide relief especially for those with back problems. Memory foam has a reputation of causing overheating during the night but its positioning under the top cooling layer helps to reduce this. 

The memory foam is also a great transition layer balancing the support from beneath with the softness from the above layer, thus allowing your body to smoothly feel the benefits from all the layers.

emma original memory foam
Intermediary Layer
(Image credit: Emma)

3. Supportive Base Layer (19cm)     

A good mattress always has a firm and sturdy foundation, the base layer supports you where it matters. The HRX cold foam base layer has shoulder and hip zoning. This sounds fancy but it is just cut out channels in the foam (also called castellated). The zoning is positioned at your hips and shoulder areas are to allow for more give/sinkage to ensure the best spinal alignment possible

supportive foam
Zoned Support Foam
(Image credit: Emma)

How Thick Is the Emma Mattress?

In total, the mattress is 25cm thick so your bed sheets will fit. It is also worth mentioning that the mattress can hold up to a maximum of 20 stones or 130 kg per person. If you need a mattress that can hold even more weight, we recommend you head over to our Nectar mattress review

Emma Mattress Firmness 

From this Emma mattress review, we have given it a 6.5 out of 10 on the firmness scale. This range works best for couples with differing sleeping preferences as it’s more versatile. Again, spinal alignment and even weight distribution are best maintained on a medium firmness level mattress, and a pillow such as the Emma pillow could also aid with this.

emma original firmness
Emma Mattress Firmness Review 6.5/10
(Image credit: The Mattress Guide)

Emma’s thinking behind targeting a medium feel mattress is to reach a vast majority of the UK’s sleeping needs. We recommend giving it a few days to adjust to your body in order to feel the full pressure-relieving benefits. 

Aesthetics and Design 

There seems to be a trend among all the online mattresses in the UK, they are all blue, white and grey. The colours are practical, grey underneath and a clean white on top.

What we do particularly like is the blue zip that runs along the sides of the mattress. Although it’s nice to know you have a great looking mattress, this should not be the main deciding factor as most of the time a bed sheet will be placed over. 

emma original product design
Simple Neutral Design
(Image credit: Emma)

Emma Mattress Trial and Warranty 

The Emma mattress comes with a 100-night risk-free trial which allows anyone to return it within that time frame and receive a full refund. No questions asked, yes you read correctly! Simply contact customer service and they will handle the rest.

The idea behind it is to allow anyone to actually try the mattress in the comfort of your own home to get a true feeling if this mattress is best for them. The returned mattresses are either recycled or given to charities like the British Red Cross and Debra

The mattress also comes with a 10-year warranty on dimensional stability and durability of the core materials. This ensures safety in the long run. 

emma original mattress 100 night trial UK
100-Night Trial
(Image credit: Emma)
emma original mattress review free delivery and returns UK
Free Deliveries and Returns
(Image credit: Emma)

emma original mattress review warranty and guarantee UK
10-Year Warranty
(Image credit: Emma)

Emma Mattress Delivery 

The Emma mattress is vacuum-sealed and rolled into a stylish 45x45x110 cm box. We did a bit of research for this Emma mattress review and we received some feedback from customers that you should not keep the mattress in the box for more than two weeks as this may affect the expansion of the mattress when you do decide to open it. 

The mattress is delivered by UPS or DDP depending on the size ordered. Delivery is in 2-5 business days from the date of order, during peak season this may vary as they are quite in demand then. It must be added that UPS will send you a tracking code one day before. The box includes a handy unboxing tool and manual

emma mattress box
Delivery Box
(Image credit: Emma)

Additional Services Offered by Emma

Emma provides same-day old mattress removal service at a fee of £35, generally, companies don’t do it on the same day so this is very well thought out and practical for you. This will be carried out by a third party who will collect the mattress from any room of your choice. The mattresses will either be recycled or disposed of. Please know this can only be added with your mattress order and not after you order the mattress. To be on the safe side you can always order it and claim a refund if you don’t decide to use it.

Additionally, they offer Saturday delivery also for £35, which will be delivered between 9 am and 12 am. This is perfect for those working throughout the week. 

Payment Options

  • Debit/Credit Card  
  • Paypal
  • Klarna (0% installments

Emma Mattress Price and Sizes

The reason we are doing this Emma mattress review is to give you all the information possible so you can make an informed decision, but we also know that price is a crucial factor when deciding which mattress to get.

Below we put together all the sizes and prices Emma have to offer. These are standard prices make sure to have a look our DISCOUNTS HERE for big exclusive savings and All Other Deals Found Online.

SIZEDIMENSIONSPRICE (excl. discount code)
Single size mattress90x190x25 cm£429
Small double size mattress120x190x25 cm£599
Double size mattress135x190x25 cm£699
King size mattress150x200x25 cm£699
Super king size mattress180x200x25 cm£799

*prices may be subject to change

Emma Mattress Customer Reviews 

We don’t want you to just take our word in this Emma mattress review, here are some reviews from their customers. Take a look at what they have to say as there is no better source than a paying customer: 

emma customer reviews uk
(Image credit: Emma)

Emma mattress customer reviews

emma original customer reviews trustpilot
(Image credit: Trustpilot)

Trustpilot customer reviews

Emma Mattress Awards 

We always recommend mattresses buyers to see if the mattress they are looking to buy has any awards. Awards give mattresses credibility and authority and by looking at the amount of credible award sources is an excellent indication if you are about to waste your money or make a great investment.

The Emma mattress has been on a roll, they are the most critically acclaimed mattress and have been winning recent awards. Below are their most recent awards Including our Best Mattress UK 2020 Award

TMG Award - Emma - Best mattress UK
Winner of our very own TMG award.
(Image credit: The Mattress Guide)
which award emma original
“Exceptional. It’s one of the highest-scoring mattresses we’ve tested in years!”
(Image credit: Which?)
good housekeeping award
“Substantial firm mattress that provides best nights sleep”
(Image credit: GHI)
emma original indy award
“This is as good as it gets”
(Image credit: Independent)
T3 best mattress uk emma
“Emma has managed to rise above the excellent competition in this area to be crowned best mattress”
(Image credit: T3)
emma inews best buy
“This design provided a comfortable, non-sweaty night’s test for both our testers”
(Image credit: inews)
emma original ideal home award
“Emma, the Original mattress – best mattress for all-round comfort”
(Image credit: Ideal Home)
Emma real homes
“Designed to suit all manner of body shapes, weights and sleeping positions, we can vouch it worked for us.”
(Image credit: Real Homes)


  • Once you receive the mattress and feel it is not perfect simply contact customer service and they may if available dispatch at zero cost to you either a firm or soft comfort layer to maximise your comfort.
  • The mattress is vegan.
  • Emma has now opened up shop in Ireland.

Should I Buy an Emma Mattress? 

Here are our last words on this Emma mattress review, there is no doubt that this is Emma’s leading mattress, it’s maximum adaptability results from the optimal combination of the three foam layers to assure the perfect night’s sleep. We would recommend the Emma mattress to those looking for: 

  • A highly breathable and cooling mattress.    
  • A fairly priced mattress that’s made from the highest quality materials in the UK. 
  • Balanced mattress to help with relief and support. 
  • Excellent reviewed and awarded mattress throughout the UK.
Emma Mattress Review Summary
A high-quality mattress with durability, comfort and cooling as it’s stand out features. We would highly recommend having a look at their site.
Material Quality
Motion Isolation
Edge Support
Sex/ Bounce
Company Reputation
Value for Money
100-night risk-free trial
10-year warranty
Free delivery and returns
Machine washable cover + handles
Free complementary comfort layer if requested
Winner of multiple awards
No next day delivery
Only UK sizes available
  1. Great delivery service. I tried this mattress for 100 days, great I thought, I would keep it. It wasn’t until 18 months later. it was showing signs of sagging. I got in touch with customer services, they asked me to send some photos which I did. after looking at the photos they agreed that I should have a new mattress. They kindly arranged this for me and took the old one away. Now 6 months has passed and the same is happening again, and is becoming very uncomfortable. I have sent photos again and they quoted the terms and conditions, saying something like after 2 mattresses I may be entitled to a part refund.I have been in touch with them saying that it was not fit for purpose and that I wanted a refund or part refund. they have never replied I have sent e-mails and messages almost daily. I am getting no where my last contact with them was asking them to just come and take the mattress away as I was sick of trying to get anyone to speak to me. still no results. hence me writing this report. I just may have been unlucky I don’t know. So what I am saying is think twice before you buy an Emma Mattress.

  2. Excellent feedback. Thank you was considering it. Now will research other makes. Have simba great in winter but too much heat retention in summer. So looking for alternatives

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