The Mattress Guide is supported by readers whereby we may receive a referral fee (at no additional cost to you) for products purchased through the links on our site. Thank you to all who use our links. Disclosures and affiliate policy here. We also encourage you to read our product research and testing here.

emma original mattress review uk

Emma Mattress Review

Last updated:

This Emma Mattress review is done on Emma’s signature mattress. The Emma Original grabbed our attention as word got around this could be the best mattress.

Please note this review is done on their most popular model the Original if you are looking for a hybrid take a scroll to our Emma Original Hybrid Mattress or Emma Hybrid Mattress review.

With Emma continuously growing and having sold a whopping 1,000,000 mattresses they must be doing something right. Of course, we jumped at the opportunity to see if it lives up to the hype.

Let’s dive right into the Emma Mattress review (SUMMARY AT THE END)

Emma Mattress Construction 

The Emma Mattress has 3 distinct foam layers; top airgocell® layer, memory foam layer and a base HRX polyfoam layer.

All of these foam layers have their own unique function, but how well do they work in harmony?

We will start off by mentioning that the mattress is made right here in the UK that comply with strict testing to ensure they meet the highest of quality standards. Additionally, the Emma Mattress complies with BS 7177 regulation, this means it is fire retardant and this is common throughout all mattresses available in the UK. 

emma original layers materials
(Image credit: Emma)

Emma Testing Facility

Emma mattress performance test
(Image credit: Emma)

Not only does Emma use humans to test their mattresses but also high tech machines at their testing facility. As far as we are aware this is used during their prototype phase and not on every single mattress that leaves the factory.

This machine is testing motion isolation which should be a big factor for couples looking for a mattress.

The pressure is exerted onto an area of the mattress and if only that area sinks and the rest of the mattress remains still then the mattress has great motion isolation properties.

You will generally find that memory foam mattresses offer the best motion isolation amongst the mattress types. On the contrary, pocket sprung and hybrid mattresses will be more suitable for those who like a bit more springy support.

Emma mattress durability test
(Image credit: Emma)

The durability test uses heavy barrels that are continuously rolled along the mattress which simulate years of use.

Emma is an excellent example of a bed-in-a-box brand that is always testing their ideas and pushing boundaries to ensure only a great mattress leaves their facilities.

Emma Mattress Cover 

The top cover and side cover is made of 100% polyester. Polyester is very durable and hydrophobic which means it dries very quickly.

Emma has used hollow polyester fibres which regulates humidity very effectively. The grey underside is made of 87% polyester and 13% polypropylene which makes it extra resistant to abrasion. The 3d-mesh texture supports air circulation has non slip properties. 

cover review emma original
(Image credit: Emma)

The Emma Mattress cover includes 4 handles, many of the mattresses we have reviewed don’t have handles for easy manoeuvring so this is a plus. A mattress with handles gives it a thumbs up from us when it comes to practicality.

The cover is also removable and machine washable at 40 degrees Celsius, which is also not too common in the UK online mattress industry.

We would however still always recommend a mattress protector that way you protect your mattress, in the long run, the Emma Mattress protector is a great place to start.

Emma Mattress Foam Layers 

1. Top Comfort Layer (3cm)

emma mattress review - top airgocell layer
(Image credit: Emma)

The comfort layer is built from Emma’s own trademarked Airgocell® foam.

In simple terms, it’s foam with more air pores than your traditional polyurethane foam which works to reduce heat throughout the night. This is particularly interesting for people who sleep hot.

Additionally, this layer has quick pressure responsiveness to conform to your body’s movements.

The intent behind the foam structure is to give you a cool, soft cloud-like feeling. Yet still allowing the other two layers to provide support and pressure relief. 

2. Middle Memory Foam Layer (2cm)   

emma memory foam
(Image credit: Emma)

Unlike the top layer, this intermediate layer has slow responsiveness. This distributes the pressure equally to contour your body.

This visco-elastic memory foam layer purpose is to provide relief especially for those with back problems.

Memory foam has a reputation of causing overheating during the night but its positioning under the top cooling layer helps to reduce this. 

The memory foam is also a great transition layer balancing the support from beneath with the softness from the above layer, thus allowing your body to smoothly feel the benefits from all the layers.

3. Supportive Base Layer (19cm)     

supportive base foam
(Image credit: Emma)

A good mattress always has a firm and sturdy foundation, the base layer supports you where it matters.

The HRX cold foam base layer has shoulder and hip zoning. This sounds fancy but it is just cut out channels in the foam (also called castellated).

The zoning is positioned at your hips and shoulder areas are designed to allow for more give/sinkage to ensure the best spinal alignment possible. 

Emma Mattress Depth

In total, the mattress is 25cm thick so your standard bed sheets should fit.

It is also worth mentioning that the mattress can hold up to a maximum of 20 stones or 130 kg per person. If you need a mattress that can hold even more weight, we recommend you head over to view our Best Mattress for Heavy People article. 

Emma Mattress Firmness 

From this Emma Mattress review, we have given it a 6.5 out of 10 on the firmness scale. This range works best for couples with differing sleeping preferences as it’s more versatile. This score is also consistent with what Emma rate it. 

Do keep in mind that firmness is subjective and therefore difficult to measure. Which is why we would always recommend you try the mattress to see how it works for you.

Again, spinal alignment and even weight distribution are best maintained on a medium-firm level mattress according to research. Pillows such as the Emma pillow could also aid with this.

emma original firmness rating

Emma’s thinking behind targeting a medium feel mattress is to reach a vast majority of the UK’s sleeping needs.

As it is a mattress with a trial, we would recommend giving it a few days to adjust to your body in order to feel the full pressure-relieving benefits. 

Aesthetics and Design 

There seems to be a trend among all the online mattresses in the UK, they are all blue, white and grey. The colours are practical, grey underneath and a clean white on top.

What we do particularly like is the blue zip that runs along the sides of the mattress. Although it’s nice to know you have a great looking mattress, this should not be the main deciding factor as most of the time a bed sheet will be placed over. 

emma original design
(Image credit: Emma)

Emma Mattress Trial and Return 

The Emma Mattress comes with a 200-night risk-free trial which allows anyone to return it within that time frame and receive a full refund. No questions asked, yes you read correctly! Simply contact customer service and they will handle the rest.

200-Night Trial – It can take up to 6 weeks for your body to adjust to a new mattress. Our generous and risk-free trial gives you more than enough time to decide whether the Emma Original is the perfect fit for you! So, relax, take your time and enjoy!

The idea behind it is to allow anyone to actually try the mattress in the comfort of your own home to get a true feeling if this mattress is best for them. As far as we can remmeber returned mattresses are either recycled or given to charities like the British Red Cross and Debra.

Warranty 

The mattress also comes with a 10-year warranty on dimensional stability and durability of the core materials. This ensures safety in the long run. 

Again, remember to read the fine print so you know what you are getting yourself into. You’ll find that mattresses companies are not trying to catch you off guard but they just cannot explain all the T&Cs when displaying the mattress.

Emma Mattress Delivery 

The Emma Mattress is vacuum-sealed and rolled into a stylish 45x45x110 cm box.

We did a bit of research for this Emma Mattress review and we received some feedback from customers that you should not keep the mattress in the box for more than two weeks as this may affect the expansion of the mattress when you do decide to open it. This is even more true for boxed mattresses with springs such as hybrids.

The mattress is delivered by UPS or DDP depending on the size ordered. Delivery is in 1-3 business days from the date of order, during peak season this may vary as they are quite in demand then.

It must be added that UPS will send you a tracking code one day before. The box includes a handy unboxing tool and manual. 

emma mattress box delivery
(Image credit: Emma)

Additional Services Offered by Emma

Emma provides same-day old mattress removal service at a fee of £35 (this may not be available during certain times), generally, companies don’t do it on the same day so this is very well thought out and practical for you.

This will be carried out by a third party who will collect the mattress from any room of your choice. The mattresses will either be recycled or disposed of.

Please know this can only be added with your mattress order and not after you order the mattress. To be on the safe side you can always order it and claim a refund if you don’t decide to use it.

Additionally, they offer Saturday delivery also for £35, which will be delivered between 9 am and 12 am. This is perfect for those working throughout the week. 

Payment Options

  • Debit/Credit Card  
  • Paypal
  • Klarna (0% installments) 

Emma Mattress Price and Sizes

The reason we have conducted this Emma Mattress review is to give you all the information possible so you can make an informed decision, but we also know that price is a crucial factor when deciding which mattress to get.

Below we put together all the sizes and prices Emma have to offer.

SIZEDIMENSIONSPRICE (excl. discount code)
Emma Single size mattress90x190x25 cm£399
Emma Small double size mattress120x190x25 cm£549
Emma Double size mattress135x190x25 cm£599
Emma King size mattress150x200x25 cm£679
Emma Super king size mattress180x200x25 cm£769
*prices and size availability may be subject to change

If the Emma Mattress is a bit pricier than expected you may be excited to know that Emma has brought out a budget-friendly mattress.

These mattresses are sold only through foreign platforms and discount sites;

Emma Mattress Discount & Deal

These are standard prices make sure to have a look our Mattress Discounts for big exclusive savings or even better our Best Emma Discounts & Sales. Here we have compiled all the best discounts, savings and deals that we found from online platforms, so you can decide where it best makes sense to purchase the Emma Mattress from.

Emma Renewed/ Refurbished Mattress

Lately, Emma has as well as other mattresses have created a what they call a refurbished/renewed or reconditioned line here you can find the mattress prices to be slashed by up to 71%.

emma rejuvenated refurbished mattress
(Image credit: Emma)

You can find Emma Rejuvenated mattresses from the following platforms:

Emma Mattress Stockists

As far as where you can find an Emma Mattress, our research has found that it is only available either on their website, John Lewis & Partners or Amazon. We have included the links to all at the end of this review.

Emma Mattress Customer Reviews 

We don’t want you to just take our word in this Emma Mattress review, here are some reviews from some customers.

Take a look at some independent reviews about the Emma Mattress and what they have to say as there is no better source than a paying customer: 

  • Emma site | Emma mattress customer reviews (4.74/320+) (no longer visible)
  • Trustpilot | Trustpilot customer reviews (4.6/17,600+)
  • Amazon | Emma Original Mattress reviews (4.5/2,200+)
  • John Lewis & Partners | Emma Original Mattress reviews (4.5/148+)

Emma Mattress Awards 

We always recommend mattresses buyers to see if the mattress they are looking to buy has any awards.

Awards give mattresses credibility and authority and by looking at the amount of credible award sources is an excellent indication if you are about to waste your money or make a great investment.

The Emma Mattress has been on a roll, they are the most critically acclaimed mattress and have been winning recent awards. Below are their most recent and past awards Including our Best Mattress Award where we list our top picks. 

  1. The Mattress Guide Best Mattress Award
  2. Which? Best Buy
  3. Good Housekeeping Institute Approved
  4. Independent Indy Best Buy
  5. T3 Best Mattress Award
  6. Inews Best Buy
  7. Ideal Home Approved
  8. Real Homes Loves
  9. Expert Reviews Recommended

Emma Mattress Comparison

Being able to peg a mattress you are looking to purchase against other similar mattresses in the market can help make your final decision a well-researched one. Here you can also find Emma Mattress alternatives which all have their own unique features and selling proposition.

  1. Simba vs Emma Mattress
  2. Nectar vs Emma Mattress
  3. Eve vs Emma Mattress
  4. Casper vs Emma Mattress

We have also looked at the interest over time for the search term “Emma mattress” and their closest rivals to give you an idea of the momentum of the company and how they compare.

trend emma
(Image credit: Google Trends)

Findings  

  • Emma is considered the world’s leading D2C sleep brand according to PR Newswire.
  • Emma has introduced the new Emma Motion Mattress which is what they call the worlds most advanced mattress yet.
  • Once you receive the mattress and feel it is not perfect simply contact customer service and they may if available dispatch at zero cost to you either a firm or soft comfort layer to maximise your comfort (this may not always be available).
  • The mattress is vegan.
  • Emma has now opened up shop in Ireland.
  • Emma in the past had conducted some research with the aim to raise awareness of the importance of sleep with a special focus on couples.
emma sleep report
(Image credit: Emma) See Full PDF Study

Emma Mattress FAQ’s

Do I need a special surface or frame for the Emma Mattress?

The Emma Mattress is designed to be low maintenance and as practical as possible. It can be placed on any surface; ground, box spring or even on a slat frame (slats may not be further than 7.5cm apart).

Can an electrical blanket be used with the Emma?

Yes, It’s suitable and safe to use with electric blankets.

Do you need to flip an Emma Mattress?

It is regarded as a “no-flip” mattress. The layers are designed to be in a particular order to bring the best out of the mattress so the traditional flipping is not recommended.

Should I Buy an Emma Mattress? 

(Video credit: Emma) based on the Emma Hybrid Mattress

Here are our last words on this Emma Mattress review.

There is no doubt that this is Emma’s leading mattress, its maximum adaptability results from the optimal combination of the three foam layers to help produce the perfect night’s sleep.

We would recommend the Emma Mattress to those looking for: 

  • A highly breathable and cooling mattress.    
  • A fairly priced mattress that’s made from high quality materials in the UK. 
  • Balanced mattress to help with relief and support. 
  • Excellent reviewed and awarded mattress throughout the UK.
Emma Mattress Review
Material Quality
Comfort
Support
Motion Isolation
Cooling
Edge Support
Sex/ Bounce
Company Reputation
Value for Money
Pros
200-night risk-free trial
10-year warranty
Free delivery and returns
Machine washable cover + handles
Free complementary comfort layer if requested
Winner of multiple awards
Cons
No next day delivery
Only UK sizes available
4.7

Sign up for Exclusive Discounts & Potential Product Giveaways!

100% value and no spam, always.

You have Successfully Subscribed!